Refund policy
30-Day Return Policy on Unopened Bathmate Products
Bathmate Shop offers a 30-day return window from the date your order is delivered. To be eligible for a return, items must be unopened, unused, and in original packaging, with proof of purchase required.
Due to the personal nature of Bathmate products and strict hygiene standards, any item with an opened retail box is considered used and is not eligible for return.
How to Request a Return
To initiate a return, please visit our Contact Page and submit a request within 30 days of delivery.
Once approved, you will receive:
- Return authorization
- Instructions for shipping your item
Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery before opening any retail packaging.
If you receive a damaged, defective, or incorrect item, contact us through our Contact Page right away so we can review the issue and help resolve it.
Customers are responsible for verifying the product model, size, and item received before opening the retail packaging. Product sizing and measurements are listed on our website, including on product pages, our Bathmate Size Guide, and related product guides, so customers can choose the correct size before placing an order.
Important:
If an incorrect product is received but the retail packaging has been opened, the item is considered used and cannot be returned or exchanged due to hygiene and safety standards.
In such cases, we may, at our discretion, offer a partial refund equal to the price difference, if applicable. This does not guarantee eligibility for a return, exchange, or full refund.
It is the customer’s responsibility to verify the correct product has been received prior to opening the packaging.
Non-Returnable Items (Health & Safety)
For hygiene and safety reasons, the following items are non-returnable once opened, used, or removed from their retail packaging:
- Bathmate penis pumps (Hydromax, HydroXtreme, Hydro7)
- Accessories that come into contact with intimate areas (e.g., power rings, inserts)
- Personal care products (e.g., gels, cleaners, lubricants)
Because Bathmate products are personal-use hygiene products, any item with opened retail packaging is considered used and cannot be returned or exchanged.
Customers are responsible for checking their order immediately upon delivery before opening any retail packaging. This includes verifying the product model, size, and item received against the order confirmation and the product information listed on our website.
If an incorrect product is received, the customer must contact us before opening the retail packaging. If the retail packaging has already been opened, the item is considered used and cannot be returned or exchanged due to hygiene and safety standards.
In cases where an incorrect product was received but the retail packaging has been opened, we may, at our discretion, offer a partial refund equal to the price difference, if applicable. This does not guarantee eligibility for a return, exchange, or full refund.
If you are unsure whether your item qualifies for return, or whether the item received is correct, please contact us before opening the product.
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are issued to the original payment method
- Processing times depend on your bank or credit card provider
Return Conditions & Fees
- Items must be unopened and unused
- Customer is responsible for return shipping costs
- Original shipping fees are non-refundable
- Orders with free shipping will have shipping costs deducted from the refund
- A 10% restocking fee applies to all approved returns
Warranty Coverage
Bathmate products include a manufacturer’s warranty (typically 1–2 years) depending on your location. Warranty claims are handled separately from returns and cover product defects under normal use.
Summary
Bathmate Shop maintains strict return standards to ensure product integrity, hygiene, and customer safety. Customers are responsible for verifying their order upon delivery before opening any product packaging.
Once retail packaging has been opened, the item is considered used and cannot be returned or exchanged, including in cases where the customer later claims the wrong size, model, or product was ordered or received.
For any questions or return requests, please use our Contact Page prior to opening your product.